In Praise of MBWA (Management By Walking Around)
I am, at heart, an analyst. There is nothing that would please me more than being able to shut my […]
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Agile Leadership
As with everything in life, there is never a one-size fits-all solution. When it comes time to apply the ‘right”
What’s Your Style?
Over the past 70 years there has been extensive research into leadership and what makes an effective leader. This has
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Mid-Air Disaster Avoided: Values win over Litigation!
In an emergency, would do what’s right to help someone or would you do what’s legally acceptable? I hear you
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Been nudged lately? (Are you sure???)
I got a D in English when I was a sophomore in high school. I don’t remember who my teacher
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Got POWER? (what kind?)
Dictionary.com defines power as a person or thing that possesses or exercises authority or influence. To this, I’m adding to
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She took the concern right out of my mouth
I learned 2 communication tips from my dentist last week. (Just by seeing the word “dentist”, you got the shivers,
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Trust Enhances Employee and Customer Experience
Whether you are talking about a customer relationship or employee relations, there is an essential element that must be part
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Amazing Customer Service Gives the Edge
Today I’m going to tell you about a business tool that you can use to gain a competitive edge over
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Operationalizing a Customer Service Culture
Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and
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