Starting with the end in mind — lessons from the streets

caution.jpgHow many times have we been brought in to rescue a project, and we find out that the engineers had started work without really taking the time to define what success looks like?

Here’s a lesson on thinking before you act from a recent police blotter from my neighborhood. Yes, it’s a true story.
Tuesday 8/12/08 5:39AM 10th/Harrison:

Officers Dobrowolski and Ramos were dispatched to meet with a carjacking victim. The victim told the officers that she went to Polk and O’farrell to purchase some crack. She contacted the suspect who was standing on the street corner. The suspect told the victim that he knew where to purchase some crack. The suspect got into the victims car and helped her purchase some crack. They then drove to 10th and Harrison where the suspect smoked all of the crack himself. When the victim objected he grabbed her cell phone and exited the car. The victim got out of the car to get her cell phone back but the suspect jumped back inside the car and took off with it. When the suspect drove away the victim was knocked to the ground breaking her wrist. The suspect used the stolen cell phone to contact the victim’s boyfriend who met the suspect and bought the car back for $160.00. During the investigation the victim also told the officers that she had a warrant for her arrest. The officers checked on the warrant and discovered that the victim was wanted for stealing a vehicle. The investigation is still on-going.

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About the Author

Jennifer Tharp

Jennifer Russell, President of Mastodon Consulting, drives good governance practices, from developing corporate social responsibility programs, to driving regulatory compliance and strategic execution through balanced scorecard. Ms. Russell has consulted and worked for many high-tech multinationals including Vodafone, Thomson, Genentech, Nikon, and eBay, helping them improve efficiency and creating strong governance. Unlike consultants who work from an academic or human resources perspective, Jennifer combines her experience in technology infrastructure, corporate governance, organizational development, and change management with a background in all facets of business — from marketing and sales to accounting and IT. Working seamlessly throughout the organization to assess challenges and risks, develop practical solutions, and provide implementation guidance, she helps companies reach greater control at lower cost. Profiled by Ziff-Davis Media in 2006 as a "Great Mind in Development," Jennifer speaks frequently on governance, risk, and strategy. As a board member of the Project Management Institute (PMI SFBAC) and the Association for Strategic Planning (Northern California), she brings thought leadership and skilled management to any project. Jennifer holds a BS in Business Administration from Indiana Wesleyan University, where she graduated Summa Cum Laude. She is a Certified Project Management Professional (PMP).
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