Is Project Management a creative process?
Is Project Management a creative process? Full disclosure: I believe it is. I’ve had some colleagues vigorously take the opposing
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Miscellaneous
Your Voice: The Four Amigos: “Ah”, “Um”, “Like” and “You know”
Over the last year, I’ve learned a lot about communicating with the human voice. How did I do this? By hosting
Your Voice: The Four Amigos: “Ah”, “Um”, “Like” and “You know” Read More »
Got Criticism? Always Consider the Source
The best advice I’ve received about dealing with criticism was delivered by my mother. I was about twelve-years-old and my
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Good Job: How to Accept a Compliment
I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find
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The Basics of Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced
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Moments of Truth, Misery and Magic
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon
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The Value of the Customer
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the
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What we can learn from Judge Judy
It’s impossible not to judge. Telling someone else “not to judge” — shows you have made the judgment that they are judging. Most opinions, descriptions, decisions, views, rulings, and critiques are judgments.
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How a diet tip helped me get a work-related request accomplished.
I know this sounds strange, but I used a diet tip that I read from Micheal Thurmond’s “6 Day Body Makeover” – to accomplish career critical tasks.
How a diet tip helped me get a work-related request accomplished. Read More »
How to handle jealousy in the office.
I received the below great question a few days after my Art of War for Product Managers and High-Performing Professionals.
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If you can drive, you can understand project managing.
If you know how to drive, you already understand project management. You may still not want to be a project manager, but at least you understand better their function and value. In fact, project management and defensive driving have much in common.
If you can drive, you can understand project managing. Read More »