Leadership – Page 14 – Silicon Valley Project Management

Introverts Unite! (oh, wait, that’s going to be tough…)

Hi, I’m Camille and I’m an extrovert. (Hi, Camille.) I confess that from time to time I’ve overlooked the talents […]

Exhausted by being connected 24/7? Worried you’ll be seen as a slacker if you don’t answer every email within 14

Managing Projects Overseas – Part III – Simplify the Process We just spoke of global perspective of managing projects overseas,

Managing Overseas Projects – Part I – A Global Perspective All of us have had a fair share of success

Over the last year, I’ve learned a lot about communicating with the human voice. How did I do this? By hosting

The best advice I’ve received about dealing with criticism was delivered by my mother. I was about twelve-years-old and my

“Reason has not come to repeat the universe but to fulfill it.” -Santayana One of the great joys in life

I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find

By Shep Hyken / April 10, 2013

Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced

(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in

(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in