The Wellspring of Teamwork
“Reason has not come to repeat the universe but to fulfill it.” -Santayana One of the great joys in life […]
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Good Job: How to Accept a Compliment
I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find
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The Basics of Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced
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Moments of Truth, Misery and Magic
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon
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Becoming Global-minded
(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in
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The Confidence to Go For It!
(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in
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Meaningless Meetings
(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in
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The Value of the Customer
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the
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What we can learn from Judge Judy
It’s impossible not to judge. Telling someone else “not to judge” — shows you have made the judgment that they are judging. Most opinions, descriptions, decisions, views, rulings, and critiques are judgments.
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How a diet tip helped me get a work-related request accomplished.
I know this sounds strange, but I used a diet tip that I read from Micheal Thurmond’s “6 Day Body Makeover” – to accomplish career critical tasks.
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How to handle jealousy in the office.
I received the below great question a few days after my Art of War for Product Managers and High-Performing Professionals.
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