Good Job: How to Accept a Compliment
I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find […]
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The Basics of Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced
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Moments of Truth, Misery and Magic
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon
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Becoming Global-minded
(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in
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The Confidence to Go For It!
(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in
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Meaningless Meetings
(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in
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The Value of the Customer
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the
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What we can learn from Judge Judy
It’s impossible not to judge. Telling someone else “not to judge” — shows you have made the judgment that they are judging. Most opinions, descriptions, decisions, views, rulings, and critiques are judgments.
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How a diet tip helped me get a work-related request accomplished.
I know this sounds strange, but I used a diet tip that I read from Micheal Thurmond’s “6 Day Body Makeover” – to accomplish career critical tasks.
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How to handle jealousy in the office.
I received the below great question a few days after my Art of War for Product Managers and High-Performing Professionals.
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If you can drive, you can understand project managing.
If you know how to drive, you already understand project management. You may still not want to be a project manager, but at least you understand better their function and value. In fact, project management and defensive driving have much in common.
If you can drive, you can understand project managing. Read More »