Managing Overseas Projects – Part II – Minimizing the “Culture” Gaps The “Culture” gaps is not something that one would […]
Managing Projects Overseas – Part II – Minimizing the “Culture” Gaps Read More »
Managing Overseas Projects – Part I – A Global Perspective All of us have had a fair share of success
Managing Overseas Projects – Part I A Global Perspective Read More »
Don’t just do something, stop and think!” Probably haven’t heard that one recently, have we? I do an exercise with
A Dangerous Bias: action over thinking Read More »
Is Project Management a creative process? Full disclosure: I believe it is. I’ve had some colleagues vigorously take the opposing
Is Project Management a creative process? Read More »
Over the last year, I’ve learned a lot about communicating with the human voice. How did I do this? By hosting
Your Voice: The Four Amigos: “Ah”, “Um”, “Like” and “You know” Read More »
The best advice I’ve received about dealing with criticism was delivered by my mother. I was about twelve-years-old and my
Got Criticism? Always Consider the Source Read More »
I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find
Good Job: How to Accept a Compliment Read More »
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced
The Basics of Customer Service Read More »
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon
Moments of Truth, Misery and Magic Read More »
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the
The Value of the Customer Read More »
It’s impossible not to judge. Telling someone else “not to judge” — shows you have made the judgment that they are judging. Most opinions, descriptions, decisions, views, rulings, and critiques are judgments.
What we can learn from Judge Judy Read More »