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Japan Tragedy – Symbolic Acts

In my quest to make sense of the recent tragedy in Japan I’m writing about my experiences from Tokyo, where I’ve been working for the past 2 weeks.

When my phone rang in California at 4 AM on March 11 I knew it couldn’t be good news. My dad was calling from 3 time zones ahead to tell me that tragedy had struck Japan. (I travel to Japan on business pretty much every month, and have many friends and colleagues there.) What did my dad think I could do from my home in the San Francisco Bay Area? I really don’t know, but that’s how my family is. Wieflings just automatically assume there’s something we can do about any situation, no matter how overwhelming and intimidating it might be. That trait, which I firmly believe is passed on genetically – in our family anyhow – has  been a great asset to me leading projects.

While there certainly are times when I’m tempted to allow myself to be lulled into a sense of complacency by thoughts of how powerless I am to make a positive difference in the face of seemingly insurmountable obstacles, I’ve learned to resist that urge. Refusing to give up hope even when convinced of my own helplessness has often led to ideas that ultimately yielded beneficial results. Of course these ideas sometimes take hours or days to emerge, and frequently are born from lengthy dialogues with “thinking partners” who help untangle my thoughts and contribute their own. But eventually possibilities emerge if the mind insists on holding onto hope.

Feeling hopeless? There’s always something you can do to make a positive contribution, however tiny. Even a symbolic act that buoys the spirits of your teammates can be a welcome alternative to sitting helplessly by watching bad news unfold.

In the case of the recent earthquake, tsunami, nuclear power plant triple disaster, of course I donated money to the relief fund, but that didn’t seem nearly enough. Finally I hit on an idea of sending a symbol of my concern to my partners in Tokyo. I purchased a roll of Lifesaver candies for each person (in a nod to the nuclear aspect of the situation I chose the Wint-o-green flavor because they glow in the dark when you bite them), put a little heart sticker on each one, popped each roll into a little silk bag with an inspiring message, and shipped them off to Japan. (Naturally I worried that the box would take up precious cargo space required for disaster supplies, but I decided to proceed anyhow.)

It was a small gesture, meaningless in the grand scheme of things of course, but what isn’t?! Now that I’m in Japan for the first time since the tragedy many people have taken the time to tell me how much it meant to them to receive this little reminder of my concern for them.

What symbolic act could express your support for your team during tough times? A little gesture can mean a lot.

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About the Author

Kimberly Wiefling is the author of one of the top project management books in the US, "Scrappy Project Management - The 12 Predictable and Avoidable Pitfalls Every Project Faces", and the founder of Wiefling Consulting, LLC, a scrappy global consulting enterprise committed to enabling her clients to achieve highly unlikely or darn near impossible results, predictably and repeatedly. Her work focuses on keynote speaking and workshops on practical and sensible business leadership and project/program management scaled for the size of the company and the project. She has worked with companies of all sizes, including one-person ventures and those in the Fortune 500, and she has helped to launch and grow more than half a dozen startups, a few of which are reaping excellent profits at this very moment. She spends about half of her time working with Japan-based companies that are committed to developing truly global leaders. Kimberly holds a B.S. in Chemistry and Physics from Wright State University and a M.S. in Physics from Case Institute. She spent 10 years at HP working in product development project management and engineering leadership. She worked with several startups, including a Xerox Parc spinoff where she was the VP of Program Management. In 2001 she launched her consulting practice and never looked back. She holds a certificate in project management through UC Santa Cruz Extension, where she is an instructor in the Project and Program Management Certificate Program. Kimberly spends about half of her time facilitating leadership, communication and execution excellence workshops for leaders of Japanese companies committed to becoming truly global. Thousands of people have viewed the hysterical video documenting the final phase of completing her book at www.youtube.com/watch?v=KDCJBu3rdvk. You can reach her via email at kimberly@wiefling.com
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