The Art of Project Management: Expert advice from experienced project managers in Silicon Valley, and around the world
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Trust Enhances Employee and Customer Experience

Trust Enhances Employee and Customer Experience

Whether you are talking about a customer relationship or employee relations, there is an essential element that must be part of your customer service culture, and that is trust. For a business to be successful, management must trust employees, employees must trust management, and customers must trust the company. The “Three Legged Stool” theory can […]

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Amazing Customer Service Gives the Edge

Amazing Customer Service Gives the Edge

Today I’m going to tell you about a business tool that you can use to gain a competitive edge over your competition, no matter what kind of product or service you sell or marketplace in which you operate.  Customers will drive farther, wait longer and even be willing to spend more to do business with […]

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Operationalizing a Customer Service Culture

Operationalizing a Customer Service Culture

Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen? To become a customer-centric company requires first building an employee-centric workplace. If you want your customers to be amazed – and […]

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Project Management Unplugged: The Inevitability of Process

Project Management Unplugged:  The Inevitability of Process

  “So,” the engineering manager said as we sat down to our first planning meeting, “what do you think about process?” “As compared to what?” I said. “As compared to getting things done,” he said, fixing me with a steely look. “Ah,” I said.  “Well, actually, I like the process of getting things done.” Fortunately, […]

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You can’t get your money, unless you ask for it

4 weeks after I had completed his taxes for him, I asked this friend-first-removed if he had received his refund yet. He confessed that he has the forms signed, but he has not mailed them in yet.

“Well — you know you can’t get your money, until you mail the forms in….”

It’s the same in life and work. It’s more difficult to get what you really want if you don’t explicitly ask for it and then follow-through with your plan.

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Keeping an external job offer alive

It’s usually bad news when your job offer is put on hold. Sometimes the offer disappears. So what strategies can you employ to make sure you keep that offer alive even if the employer has to suspend plans for bringing you on board?

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Keeping an internal job offer alive

Keeping an internal job offer alive

It’s usually bad news when your job offer is put on hold. Sometimes the offer disappears. So what strategies can you employ to make sure you keep that offer alive even if the employer has to suspend plans for bringing you on board?

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Can You Feel It?

Can You Feel It?

Often we are told what to do during a change event. When we use a “tell” approach, however, communication is unlikely to be open and effective.

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Is That Really Necessary?

Is That Really Necessary?

It’s difficult to feel excited about change if we can’t see the point of it. Change that appears to be happening simply for change’s sake does not motivate. And if we want people to engage in a change program, we need to make sure they understand why the change is necessary—So how can you make […]

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Taking Responsibility: what dog training can teach us about management

Taking Responsibility: what dog training can teach us about management

  After many years of traversing the globe as a strategy consultant, family and health issues dictated a travel respite for a few years. During part of that interim period, I turned a hobby into a business and became the owner of a very active full service dog training and behavior modification business. Several hundred […]

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Onboarding: Critical Success Factor (and mostly overlooked!)

Onboarding: Critical Success Factor (and mostly overlooked!)

It wasn’t a surprise to me to find, for two years in a row, that our Study of Product Team Performance identified that onboarding new team members highly correlates to high product team performance. Last year’s study revealed five factors that, when all are missing, is almost a guarantee of low product team performance, but […]

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The most convincing reason to change from waterfall to agile

The most convincing reason to change from waterfall to agile

Given virtually no one on product teams believes in waterfall – even those using waterfall (see my last post on The 2013 Study of Product Team Performance) – what to do about managers who insist upon seeing a waterfall project plan so they can “guarantee that a project will come in on time”? There is, […]

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No One Believes in Waterfall

No One Believes in Waterfall

The most startling result coming out of this year’s just-released Study of Product Team Performance came in response to two questions we asked: what methodology does your team use? what method do you associate with increased profits? The cross-correlation of responses to those two questions revealed the startling result: each self-identified methodology group – with […]

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The 2013 Study of Product Team Performance

The 2013 Study of Product Team Performance

The 2013 Study of Product Team Performance is out! The results are not quite as across-the-board extraordinary as last year’s study – that would have been hard to match – but it offers individual results that are every bit as eye-opening – and overall it’s quite revealing. What startled me in last year’s study was […]

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How to manage a project

The essentials of project management in under 500 words What’s a project? A project is any endeavor that takes time and involves more than one person. Typically, we don’t call it a project unless it involves at least 3 to 5 people, and then we call them a team. A project requires communication, collaboration and […]

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What’s going on inside my computer?

What’s going on inside my computer?

We all ask this question now and then, particularly when the computer or its application software is not working as it should. Or at least when it’s doing things we don’t understand. Our smartphones are no different – they are primarily computers, with some radio communications thrown in to connect them with the world. Of […]

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The life of a hero – Doug Engelbart 1930 – 2013

The life of a hero - Doug Engelbart 1930 - 2013

MENLO PARK, Calif.—July 3, 2013—Computing visionary Douglas C. Engelbart, Ph.D, passed away peacefully at his home in Atherton, California on July 2, 2013. He was 88 years old. Engelbart’s work is the very foundation of personal computing and the Internet. His vision was to solve humanity’s most important problems by using computers to improve communication […]

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LEADING GEEK-STYLE: When Being a Genius Isn’t Enough

When a colleague recently asked me what it was like to work with an IT giant client of ours on a big project, I quipped, “Remember the smartest kid in class? The one who was always first to raise her hand? It’s like working with a room full of those people”. “Oh,” he sighed (as […]

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Project Management at 30 Below — the AGO project cycle, Part 1

Project Management at 30 Below -- the AGO project cycle, Part 1

Early December. Andy woke to bright sunshine and a light snowfall… inside his tent. The sun had been up already for about 1,680 hours (that’s 70 days) and it was so dry and cold out (-30 F) that moisture would condense on the inside of the tent and freeze, whereupon a breeze or a touch […]

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How can a career vision help me with my career

How can a career vision help me with my career

Steve Wynkoop and I were talking a lot about designing and managing our professional careers on a weekly interview on SSWUG.org. This episode was about what steps to change your position in the your current company.

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How to do things that scare us.

There are things in our professional careers that naturally scare us, but are required for advancement and continued growth. We are normally afraid of places we haven’t been before, things we haven’t tried before or subject matter that we know nothing about. If fear is a sign that we are pushing our envelop, then conquering that fear is a sign of real personal and professional growth.
So, how do we gather enough courage to take that next step?

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