Want more time? Think inside the box.
In my GoTo Academy: Tools for the GoTo Guy and Gal continuous online coaching series, I go into Time-boxing and […]
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Priorities
The Quest for the Ultimate Project Management Checklist
I went diving in the Esterelles (Cote d’Azur, France) this morning and was quite impressed with the thoroughness of the
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7 Steps to Make your Online Reputation Sparkle & Shine
Your online reputation score is your new credit score … Today, I’d like to share with you what I’ve learned
7 Steps to Make your Online Reputation Sparkle & Shine Read More »
Where Does Your Personal Information Go? Ask a Data Broker
Earlier this week, I posted a blog called Are You Keeping Track of Being Tracked (Part 1). It is basically
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Are You Keeping Track of Being Tracked?
Last week, I decided to review my professional social networks to figure out which ones to keep and which
Are You Keeping Track of Being Tracked? Read More »
Working within the System – is it keeping your project stuck?
I have seen many project managers fight the system within their organizations. They believe it is too bureaucratic, has too
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Are you a goal-driver or a crank-turner?
There are two types of project managers in the profession — those who expect tools and methodology to automate their
Are you a goal-driver or a crank-turner? Read More »
Manage deliverables, not tasks
One of our most basic tools for regaining control of a project that is at risk is the deliverables list
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Focus on the path to the goal, not on the hazards
I was mountain biking recently along a lovely canyon path when I rounded a curve and suddenly found myself on
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How many threads can you hold?
This article is about attention and focus, in your own life and the life of the teams you lead. Attention
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What’s the difference between good customer service and a good client experience?
Many organizations and companies strive for good or excellent customer satisfaction ratings. While those are very good goals, they are low level steps. To leap your customer service to the superior or genius level, a different mindset it required. We need to focus on the Client Experience versus merely customer satisfaction.
What’s the difference between good customer service and a good client experience? Read More »