treating-people-well

Patal Fray was Project Manager of a very big and important project for his firm.  He was very proud to have been given this assignment and assured his VP that he would bring it in successfully, on time, if not ahead of time.

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Managing projects, as I keep repeating, is about managing people and problems.  I have a great example of a manager who handled a customer situation ideally.  I was the customer.

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