Non-verbal

Someone sent me an e-mail the other night reminding me and all his other readers of the benefits of optimism over pessimism.   He’s right.  You tend to get what you expect to get.
So, as a manager, if you expect the worst from your people, the odds are that’s what you’ll get.  They will sense your dislike [...]

If you are going to lead hordes of peeps someday you’d better start by being able to lead a single individual. Pretty much the only way we have of directly leading another person is through communication, and I sure as heck don’t mean email! (Talking face-to-face is fraught with plenty of misunderstandings, and [...]