“Most success springs from an obstacle or failure. I became a cartoonist largely because I failed in my goal of becoming a successful executive.” Scott Adams, creator of Dilbert “Success consists of going from failure to failure without loss of enthusiasm.” Winston Churchill “Notice the difference between what happens when a man says to himself, [...]

Hi, I’m Camille and I’m an extrovert. (Hi, Camille.) I confess that from time to time I’ve overlooked the talents that introverts have to offer. I’m reforming. On a recent flight, I read Quiet: The Power of Introverts in a World that Can’t Stop Talking by Susan Cain. I picked it up because in my [...]

Managing Projects Overseas – Part III – Simplify the Process We just spoke of global perspective of managing projects overseas, followed with how PMs can minimize culture gaps in these situations. We now conclude with a value-based sequel relating to simplifying the process as we successfully manage our project (s) overseas. Meeting Your Timeline Objective: [...]

Managing Overseas Projects – Part I – A Global Perspective All of us have had a fair share of success in managing projects either in our own cities and/or across our country. While some of us on a few occasions have had the fortune of also engaging in projects that are overseas (the meaning of [...]

Is Project Management a creative process? Full disclosure: I believe it is. I’ve had some colleagues vigorously take the opposing view.  Those holding this view came from many fields and disciplines – including a few working as project managers. At first, I didn’t think too much about it.  I understood that what I did as [...]

The best advice I’ve received about dealing with criticism was delivered by my mother. I was about twelve-years-old and my feelings were hurt. After listening to my story of woe, she said three words that caught my attention, spun me around, and changed my life. Her words were: “Consider the source.” Since then, this simple phrase, [...]

I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find this basic interpersonal skill challenging and uncomfortable. After a bit of reflection, I decided that cultural orientation aside, accepting compliments is second nature to me. Why? Because I don’t try to figure out the reason [...]

In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth.  In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” From this simple concept, Jan [...]

(This article is part of a series originally published in Japan by ALC Press English Journal, and is written in “Global English”. CLICK HERE to see the accompanying video, spoken in “Global English”.) QUESTION:  “My biggest problem is I lack the confidence to take on more responsibility at work. Now I’m watching less qualified people get promoted, and [...]

Some people feel that customers are the lifeblood of our businesses.  They even say that the customer may be the most important part of a business.  There are some of us that would argue that their employees are the lifeblood of their business.  For the record, I could argue for both sides.  After all, you [...]