Dr. W. Edwards Deming was recently re-introduced to me in my Project Performance and Quality Assurance class. I have heard of him before and touched on some of his philosophy in other classes, but focused much more in-depth this time. The majority of his philosophy around quality and organizational management resonates with me. Plus, Professor Bernhard’s passion for Deming’s teachings was contagious. I failed to find much regarding the specific application of Deming’s philosophy to my chosen vocation. So, I’ve decided to do a series of articles on Deming’s 14 points, and how they relate specifically to the field of project management.
Here are Deming’s 14 points, paraphrased in my words:
The goal of the 14 points: To help everyone enjoy their work, and produce excellence.
- Commitment from the Top to Continuous Improvement as a Way of Life
- Adopt a Philosophy of Cooperation Where Everyone Wins and Teach it to Everyone
- Inspection is a Tool for Improvement, Not a Whip
- Consider Costs and Benefits of the Entire System and Deliverable Lifetime
- Continuous Improvement
- Job/Task-Related Training
- Teach and Institute Leadership
- Drive Out Fear and Create Trust
- Break Down Departmental Barriers in Pursuit of a Common Goal
- No Slogans or Disingenuous Pep Talks
- Attribute Results to Processes
- Enable Pride of Workmanship
- Training Not Related to Job/Task
- Total Participation Starting From the Top
Click the links above to go to each article.
References and Resources
Managing for Quality and Performance Excellence
Deming and Goldratt
Out of the Crisis
The Deming Management Method
The New Economics
Four Days with Dr. Deming
Deming Route to Quality and Productivity
Deming The Way We Knew Him
About the author
Josh Nankivel is a Project Planning & Controls Control Account Manager and contractor for the ground system of the Landsat Data Continuity Mission, a joint project between the USGS and NASA. His academic background includes a BS in Project Management, summa cum laude. He can be found writing and contributing in many places within the project management community, and his primary project management website is located at pmstudent.com.