Planning – Page 9 – Silicon Valley Project Management

What’s the difference between good customer service and a good client experience?

By Laura Rose / May 28, 2012

Many organizations and companies strive for good or excellent customer satisfaction ratings. While those are very good goals, they are low level steps. To leap your customer service to the superior or genius level, a different mindset it required. We need to focus on the Client Experience versus merely customer satisfaction.

What’s the difference between good customer service and a good client experience? Read More »

Power Your Projects with Decision Calendars

By Pam Fox Rollin / April 30, 2012

A decision calendar? You’re already drowning in calendars, I know. You maintain your project milestones calendar, your team’s meeting calendar,

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PMP and LSS for Students in Colleges and High Schools: Part I – Impact of High School Choice on Student Final Year Performance

By Dr. Shree Nanguneri / April 16, 2012

Part I – Impact of High School Choice on Student Final Year Performance Dr. Shree R. Nanguneri and Project Lead

PMP and LSS for Students in Colleges and High Schools: Part I – Impact of High School Choice on Student Final Year Performance Read More »

Enhancing PMP with Business Process Excellence – Part III Viable Lean Six Sigma Solutions

By Dr. Shree Nanguneri / April 13, 2012

Enhancing PMP with Business Process Excellence Part III (Final Part of Series) Viable Lean Six Sigma Solutions to Validate Project

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Enhancing PMP with Business Process Excellence – Part II Validating Project Timeline Against Changing Customer Requirements

By Dr. Shree Nanguneri / April 11, 2012

Enhancing PMP with Business Process Excellence Part II (of an III Part Series) Validating Project Timelines against Expected Changes in

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Enhancing PMP with Business Process Excellence – Part I Success with Key Performance Indicators

By Dr. Shree Nanguneri / April 9, 2012

Linking PMP Leaders’ KPI with Customers’ Success Dr. Shree Nanguneri and Mr. Gustav Toppenberg click to hear music Brief Introduction

Enhancing PMP with Business Process Excellence – Part I Success with Key Performance Indicators Read More »

The Secret Behind Accurate Estimating (Part III).

By Laura Rose / March 2, 2012

This series cover three methods of charting and logging your work product estimations:

Iterative charting to improve accuracy
Charting for effective communications
Charting for a streamlining process example

The Secret Behind Accurate Estimating (Part III). Read More »

The Secret Behind Accurate Estimating (Part II)

By Laura Rose / February 29, 2012

Time is just a form of measurement. It’s a tool for our convenience. One of the uses for “time” is to synchronize pieces of a project: to schedule the various work products and integrate into a quality product, service or event. Inaccurate estimating skills slow down the entire team and builds resentment in those required to pick-up the slack.

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The Secret Behind Accurate Estimating

By Laura Rose / February 27, 2012

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Some rules are meant to be broken….

By Laura Rose / January 6, 2012

When things are not going our way, we need to stop and evaluate; because things are supposed to work smoothly together. So, when we find any type of resistance, chances are something isn’t matching. Either the rules or the people involved are not aligned. Once again – no one is doing anything wrong. It’s just not a perfect match, yet.

Some rules are meant to be broken…. Read More »

Handling delays in a project schedule (Part III)

By Laura Rose / January 5, 2012

This is the second part of a three part article discussing “how does a project manager intelligently handle delays?”

Last article we focused on acknowledging the natural flow of a project which includes periodic speed bumps and roadblocks. In today’s article we’ll focus on using critical path analysis to assist with project management. Diagramming the critical paths of a project accomplishes several things:

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