The Bump in the Night (3 of 5)

via Flickr by krossbow

via Flickr by krossbow

Process for Handling the Dips in the Road


The majority of unexpected situations that hit a project during its execution are dips in the road to closure; a leader can certainly prepare both themselves and a process for the team, to deal with these.

As the project leader you own the solution/decision process, like any of the other project processes, and are responsible for:

  • Understanding the organization’s  decision culture and its implications for affecting a final solution
  • Ensuring the process is viewed as fair, legitimate and transparent by the participants, in order to maintain an engaged and cohesive team, through commitment and shared understanding
  • Driving the team to converge on a final solution; not personally creating the final solution and selling it to them
  • Sharing with the team what the process is and the role they will play and what your role will be
  • Fostering a creative environment for solution development

The bottom line is: People want to be engaged and to have their positions heard on any given issue; then, they want a choice to be made, so the team can move on.

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About the Author

Wayne Goulding

Like many of his colleagues Wayne is an “accidental project manager”, starting as a mechanical designer, advancing into engineering, passing into engineering planning, growing to lead global, high-tech, complex programs, advising senior management in program/project process development. Wayne’s decades of work have yielded a diverse experience set; his jobs included, designing of machine tools, designing for automated assembly, manufacturing engineer, managing a software application development project, managing customer relations, managing product release to market programs, leading a non-profit organization, managing telecom upgrade projects, managing customer call center projects, managing project portfolio process development; his career has journeyed through industry sectors in metal-working/assembly manufacturing, nuclear energy, computer manufacturing, automotive, telecommunications; his forms of employment have run the full gambit, from full-time employee, to contractor, to consultant; he has contributed directly to, IBM, Westinghouse, Intuit, PMI-Silicon Valley Chapter, Honda/Acura, SoftReach Services, plus others; thru customer interfacing jobs he has worked with numerous Fortune 500 corporations many at the executive level. Educationally, Wayne has degrees in Mechanical Engineering, Business Administration, and a certificate in Program/Project Management. He is a certified PMI Project Management Professional (PMP) and is past president of the PMI-Silicon Valley chapter. With all the above, and more, it is clear Wayne is not one to sit idle. He is constantly doing, learning or teaching. Philosophically he believes a person’s success is measured in project achievements, new perspectives gained, new people met and help given along the way. (www.waynegoulding.com) (The Business of Project Management - waynegoulding-blog.com)
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