quality

While Ford announced that “Quality is Job One,” it is Toyota and Honda that continue to build the most reliable cars year after year.  Many, if not all, software companies want to build a quality product, few actually do build products that meet their own internal management quality expectation and external customer’s satisfaction.    The [...]

Total Participation Starting From the Top
This point speaks to the need for (1) commitment from top management and (2) commitment from everyone else in the organization. Quality is everyone’s job, and if any implementation is not total, it will not fulfill its full potential.

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Enable Pride of Workmanship
Deming claimed that the sense of having helped other people is the most significant motivator and source of job satisfaction. It is one of the biggest enablers for pride of workmanship.
Of the projects you have worked on, think about the ones you are most proud of. What is it that [...]

Break Down Departmental Barriers in Pursuit of a Common Goal
Many processes are cross-functional. The same is true of projects. This point is about dissolving the “us versus them” scenario that so often exists in one form or another within organizations. In most projects that I work on, there are individuals from departments [...]

Drive out Fear and Create Trust
Fear encourages short-term thinking. One of Deming’s classic stories was about a foreman who didn’t stop production to repair a worn-out piece of equipment, because he feared that stopping production would mean missing his daily quota. Instead, he let production continue. When the machine failed, it forced [...]

Teach and Institute Leadership
It is the age-old distinction that usually merits much lip service and little true implementation. There is supervision/management, and then there is leadership. Project managers can either be supervisors or leaders, regardless of their job title.

Technorati Tags: 14-points, Deming, Leadership, quality

Job/Task-Related Training
A quality organization understands the value of the people who work in it. The same goes for project management. Training project managers, analysts, and everyone else who regularly works on projects in the company methodology, soft skills, etc. can bring significant rewards.
Many companies use the cop-out of “on the job training” to [...]

Continuous Improvement
This is one of my favorite points from Dr. Deming. I see so many mistakes that are made again and again, and lessons learned that are either completely undocumented or filed away after a project, never to be seen again.
Do all of the other project managers in the firm get exposure to lessons [...]

Consider Costs and Benefits of the Entire System and Deliverable Lifetime
The textbook wording of this point varies, but is usually something like “Stop making decisions purely on the basis of cost.” When I read the various descriptions however, I believe the textbook title is not an adequate summary.
When Deming talks about not making decisions purely [...]

Inspection is a Tool for Improvement, Not a Whip
Deming’s third point urges practitioners to design quality into processes, using inspection as an information-gathering tool to do so. In project management, the processes and systems make up a methodology. Does your organization have a consistent methodology, or does everyone run projects their own way?
Inspecting project performance [...]

Adopt a Philosophy of Cooperation Where Everyone Wins and Teach it to Everyone
Often, projects can become battlegrounds where the project manager and team are at odds with the sponsor and other stakeholders. These conflicts can arise when the project environment is not conducive to a win-win approach.
In project planning and initiation, clearly define the WIIFM [...]

Commitment from the Top to Continuous Improvement as a Way of Life
Deming’s first point is an important one. There needs to be commitment from the top to make continuous improvement a priority. To do it right, most firms would probably implement a Project Management Office from which continuous improvement activities can be based, one [...]

Dr. W. Edwards Deming was recently re-introduced to me in my Project Performance and Quality Assurance class. I have heard of him before and touched on some of his philosophy in other classes, but focused much more in-depth this time. The majority of his philosophy around quality and organizational management resonates with me. Plus, Professor [...]