What’s Required of Requirement Management?
Good Requirement Management is perhaps the most important factor in many projects’ successes or failures. Some research had mentioned that it can be as high as 65%. Requirement specification greatly affects the scope of the project, which in turn affects the resource and time required. In this blog, I will share my thoughts and [...]
Practical Test Management
It sort of pains me to even have to write about #4 on my list of mandatory practices (see Tuesday’s blog): “4. Testing of every requirement (using the RM tool to track progress)” because I always think “how else would you test?”. But perhaps that’s because I’m originally from an aerospace background where we had [...]
Practical Change Management
That requirements will change is a given. How you plan for and manage that change is crucial. Think about what you want to accomplish with your change management, what you want to protect yourself from, what you want to avoid, and then put in place the practice that makes sense for you. Having a tool [...]
Practical Requirements Management
There is a set of SW practices that I consider non-negotiable, and they begin with 2 that are requirements-related: 1. Written, reviewed, approved requirements 2. A requirements baseline, implemented with a requirements management (RM) tool In my last company, getting these done in a way that was accepted by engineers and management alike did require [...]
Practical Software Practices
At my last company we took pride in the amount of work we were able to accomplish with a very small team – software of high quality and releases on tight schedules. The high quality and the responsiveness to customers’ demand for new features kept our customer support expenses low and gave us good customer [...]
Customer Service
I was listening to an NPR talk show segment about customer service last week. It was mainly about being on hold, the friendliness (or unfriendliness) of the support givers, etc. There was a quote from a customer service person who said that they were rude because the customer service expense “sucked out whatever profit they [...]
Improving Project Maturity…in Government?
How do you fix a woefully underfunded government organization and implement over 50 significant citizen serving systems in less than 4 years? What core values helped Honolulu rise to be ranked 8th in the United States in 2007 by the Center for Digital Government for the deployment of Technology? How do you inspire and transform [...]
Executing Strategy
The global business landscape is littered with expensive, well-intended strategies that don’t deliver value, often because leaders failed to identify and invest in the full range of projects required to support those strategies. Co-author of Executing Your Strategy, Mark Morgan demonstrates what organizational alignment for strategic execution really means and how to engage it. He [...]





