customer-goodwill

Agile development methodologies put forth a set of guidelines for helping to navigate the complex world of software development.   For agile to be truly effective, it needs to be supported throughout the organization, and encourages reaching out to the customers.  In working with the agile projects at different companies, I found challenges in getting [...]

Tonight in a restaurant, we were charged an extra dollar for “blackening” the fish.  The waitress told us (oops, to be politically correct, I should have said “the server”) that it was a charge for the extra spices.  My companion and I commented to each other how cheap that felt – how “nickle and diming” [...]