When is Scope Creep Value Added and when should it be an additional charge?
Tonight in a restaurant, we were charged an extra dollar for “blackening” the fish. The waitress told us (oops, to be politically correct, I should have said “the server”) that it was a charge for the extra spices. My companion and I commented to each other how cheap that felt - how “nickle and diming” and how much we resented it when people did it to us. (more…)
Posted by:
ArLyne Diamond at 23 May 2007 under Uncategorized
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